Motiland — Refund & Returns Policy

Effective date: 1 August 2026

Made to order — no 14-day returns

Every Motiland product is manufactured individually to your specification — the place you choose, the size, the frame colour, the engraving, the markers. Nothing is pre-made or kept in stock.

Because of this, under Section 1837(d) of the Czech Civil Code (Article 16(c) of the EU Consumer Rights Directive), the statutory 14-day withdrawal right does not apply to purchases in this Store. Custom-made goods cannot be returned simply because you changed your mind — we could not sell your city to anyone else. 🙂

You are informed of this on the product page and before completing checkout.

Damaged or defective product? We'll make it right.

Your statutory rights for defective goods remain fully intact — we are liable for defects for 24 months from receipt.

How to make a claim:

1. E-mail us at support@motiland.com — describe the problem and attach photos if you can (photos usually resolve things fastest; often we can decide without a return).
2. If a return is needed, take the packed product to any Packeta (Zásilkovna) staffed pickup point (not a Z-BOX) and tell the attendant our return code: 92561495. They will label and send it to us — free of charge for you. Alternatively, post it to: PINKTORA s.r.o., Domažlická 178, 318 00 Plzeň — Skvrňany, Czech Republic.
3. We will assess the claim and resolve it within 30 days at the latest — for justified claims we will print you a new piece or refund the price, whichever is appropriate. Refunds go to the payment method you used.

What is not a defect: fine layer lines and minor surface variances inherent to 3D printing, simplifications natural to models generated from map data, and outcomes of your own configuration (e.g., a typo in the engraving text or the exact map area you selected). Please double-check your configuration before ordering.

Uncollected cash-on-delivery shipments

An order with cash on delivery is a binding contract. Not collecting the shipment is not a withdrawal — and because the product was made just for you, we are entitled to demand payment of the price and/or the shipping costs incurred (there and back). If you want an uncollected shipment re-sent, re-delivery happens after advance payment of the price and new shipping. Details in our Terms of Service, Section 6.

Questions?

support@motiland.com — we're happy to help.