Motiland — Terms of Service (Online Store)

Effective date: 1 August 2026 · Version 1.0

These Terms of Service ("Terms") govern purchases in the Motiland online store at motiland.com (the "Store"). By placing an order, you agree to these Terms.

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1. Who we are

The Store is operated by PINKTORA s.r.o., registered office Plovární 478/1, Jižní Předměstí, 301 00 Plzeň, Czech Republic, Company ID (IČO) 03578844, VAT ID (DIČ) CZ03578844, registered in the Commercial Register maintained by the Regional Court in Pilsen under file No. C 30436 ("Motiland", "we", "us"). We are a VAT payer.

Contact: store@motiland.com (orders) · support@motiland.com (support and claims)

Motiland Studio at make.motiland.com is a separate free service governed by its own terms.

2. What we sell — made-to-order products

All products in the Store — custom 3D-printed models of places (cities, villages, mountains), engraved plaques, and place markers — are manufactured individually to your order, based on the location, size, frame colour, engraving text, and other options you configure in our editor. Nothing is kept in stock; every piece is produced just for you.

Please check your configuration carefully before ordering — especially the selected area and any engraving text. We produce exactly what you configure. Errors in your own input (e.g., a typo in an engraving, a wrongly positioned map area) are not defects of the product.

Product photos in the Store are illustrative. Because our products are 3D-printed, fine layer lines and minor surface variances inherent to 3D printing are normal characteristics of the product, not defects. Models are simplified artistic representations of real places based on open map data; small simplifications or deviations from reality are a natural property of the product.

3. Ordering and conclusion of the contract

3.1 You place an order by completing the editor configuration, adding products to the cart, and completing checkout. Before submitting, you can review and change the order contents.

3.2 By clicking the order button you submit a binding order. The purchase contract is concluded when we send you an order confirmation by e-mail.

3.3 We may cancel an order in exceptional cases (e.g., an obvious error in price, inability to produce the configured model, suspected abuse). In such a case we will inform you and refund any payment received without delay.

3.4 The contract is concluded in English (or in the language version of the Store you used). We archive orders electronically.

4. Prices and payment

4.1 Prices are shown including VAT. Shipping and cash-on-delivery fees are shown in the cart and at checkout before you order. The price valid at the time of ordering applies.

4.2 Payment methods: card payment (Visa, Mastercard), Apple Pay, Google Pay (processed by Shopify Payments), PayPal, and cash on delivery (CZ and SK only, for a surcharge shown at checkout).

4.3 For online payments, the price is due upon ordering. For cash on delivery, the price is due upon collection of the shipment.

5. Production and delivery

5.1 Because every product is made to order, please allow time for production. Czech Republic and Slovakia: delivery within 7–10 days of order confirmation. Other European countries: typically 14 days or more. These times are indicative; we will inform you of any significant delay.

5.2 We ship via Packeta (Zásilkovna) — to pickup points, Z-BOXes, or to your address. Current shipping options and prices are listed on the Shipping & Payment page and at checkout.

5.3 Please inspect the shipment on receipt. If the packaging is visibly damaged, note it with the carrier or refuse the shipment, and contact us at support@motiland.com.

6. Cash on delivery and uncollected shipments

6.1 An order with cash on delivery is a binding purchase contract like any other. Failure to collect the shipment does not constitute withdrawal from the contract and does not cancel the order.

6.2 Because the goods are manufactured to your personal specification and cannot be resold to anyone else, if you fail to collect a cash-on-delivery shipment we are entitled to demand payment of the purchase price and/or reimbursement of the costs we incurred (outbound shipping, return shipping, packaging). We may alternatively withdraw from the contract and claim the costs incurred. Failure to collect a made-to-order shipment is considered a material breach of the contract.

6.3 If your shipment is returned to us as uncollected and you wish to have it re-sent, re-delivery takes place only after payment of the price (if unpaid) and the new shipping costs in advance. If you do not contact us about an uncollected shipment, we do not re-send it at our cost.

6.4 We may require payment in advance (and may not offer cash on delivery) for future orders from customers who have previously failed to collect a shipment.

7. No 14-day withdrawal right (personalized goods)

7.1 Under Section 1837(d) of the Czech Civil Code (implementing Article 16(c) of Directive 2011/83/EU), the consumer cannot withdraw from a contract for the supply of goods made to the consumer's specifications or clearly personalized.

7.2 All products in this Store are made to your specification (your chosen place, size, frame, engraving, markers). The statutory 14-day withdrawal right therefore does not apply to purchases in this Store. You are informed of this before ordering and by completing the order you acknowledge it.

7.3 This does not affect your statutory rights in the case of defective goods (Section 8).

8. Defective goods and complaints (claims)

8.1 We are liable for defects the product has on receipt and for defects that appear within 24 months of receipt, in line with statutory consumer rights.

8.2 What is not a defect: normal characteristics of 3D printing (fine layer lines, minor surface variances), simplifications inherent to models generated from map data, results of your own configuration input (Section 2), or damage caused by improper handling after delivery.

8.3 How to make a claim: contact support@motiland.com — describe the defect and, if possible, attach photos (this usually speeds things up considerably). To return the product, the easiest way is to take it (packed) to any Packeta pickup point (staffed branch, not a Z-BOX) and tell the attendant our return code: 92561495. The branch will label and send the parcel to us at no cost to you. You can also send it to: PINKTORA s.r.o., Domažlická 178, 318 00 Plzeň — Skvrňany, Czech Republic.

8.4 Remedies: given the nature of made-to-order 3D prints (repair is generally impractical), we resolve justified claims primarily by producing and sending a new product or by refunding the price, in line with your statutory rights. We will decide on the claim promptly and resolve it within 30 days of receiving the claimed product at the latest, unless we agree on a longer period.

8.5 If a claim is justified, we also reimburse the reasonable costs of making it (e.g., return postage, if you did not use our free return code).

9. Out-of-court dispute resolution

If a consumer dispute arises that we cannot resolve together, you may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce) for out-of-court resolution — details at adr.coi.cz. You may also use the contact contact@motiland.com for formal notices to the company's management.

10. Privacy

How we handle personal data (orders, delivery, payments, marketing) is described in our Privacy Policy at motiland.com/policies/privacy-policy.

11. Final provisions

11.1 These Terms are governed by the laws of the Czech Republic. If you are a consumer in the EU, mandatory consumer protections of your country of residence remain unaffected.

11.2 We may update these Terms; orders are always governed by the version effective at the time of ordering.

11.3 These Terms are drawn up in English; translations are provided for convenience. If a language version conflicts with mandatory rules applicable to a Czech consumer, the applicable statutory rules prevail.

Contact: PINKTORA s.r.o. · Plovární 478/1, 301 00 Plzeň, Czech Republic · store@motiland.com